Terms and Conditions
These Terms and Conditions apply to all services provided by Fido Hydro.
By booking an appointment or using our website, you agree to the terms outlined below.
Referral & Treatment Requirements
FIDO HYDRO requires the referral form to be completed from their treating Veterinary and/or treating Specialist, prior to receiving any rehabilitation treatments so that FIDO HYDRO can be informed of any limitations, restrictions and/or any special requirements.
Unfortunately, any dogs with infectious or contagious conditions, such as ear and skin infections, gastric upset, and kennel cough and so on CANNOT attend the clinic or be treated. Owners are advised to cancel all appointments until the condition is clear.
Patients are expected to be sufficiently toileted BEFORE any scheduled FIDO HYDRO treatment, BEFORE they enter the clinic. Please respect our lovely neighbours by picking up after your dogs! We have spare poo bags if you ever need. Just ask!
Patients are expected to be sufficiently groomed.
It is advised that owners do not feed their dogs within 2 hours of visiting FIDO HYDRO facilities and it is important that dogs are not exercised prior to their Hydrotherapy sessions.
Please be advised patients who have injections, make sure they DO NOT have them on the same day as their scheduled rehabilitation appointments. Owners will need to scheduled Vet appointments for their dog’s injections on an alternative day that is NOT the same day as their rehabilitation appointment.
Please ensure that if your dog is on any medication, FIDO HYDRO staff are fully aware and also that your dog’s rehabilitation treatment appointment time, does not clash with the times for your dog’s medication to be administered.
Appointment Reminders
FIDO HYDRO appointment reminders are automated and will be sent to owners for confirmation, via text message, 24 hours prior to any booking.
Cancellation or Missed Appointments
Missed Appointments – For all clients who miss an appointment with no prior communication to FIDO HYDRO, 100% of the scheduled appointment fee will be charged.
Cancelled Appointments More Than 24 Hours’ Notice – For all clients who give more than 24 hours’ notice that you will not be able to make an appointment, you are free to either cancel or reschedule to a suitable time.
Less Than 24 Hours’ Notice or Same Day Cancellation – For all clients who give less than 24 hours’ notice that you will not be able to make an appointment, 100% of the scheduled appointment fee will be charged.
FIDO HYDRO may waive this fee in extenuating circumstances.
If your appointment can be rescheduled on the SAME DAY (schedule permitting), no fee will be charged.
Surcharge Policy
A $35 surcharge, payable by the owner, may be applied in the following circumstances:
- If a patient fouls in the underwater treadmill
- If extra time is required for toileting during a session
- If the session runs overtime due to toileting needs
- If a patient’s coat is excessively dirty or shedding heavily, requiring additional cleaning
This surcharge helps cover the cost of lost business, cleaning the flooring, draining and sanitising the underwater treadmill, and any disruption to subsequent appointments that may need to be rescheduled.
What you can expect
Once your dog’s treating Vet or Specialist has completed your FIDO HYDRO referral form and your dog attends FIDO HYDRO for its initial consultation, a complete physical exam observation of posture/conformation, gait and functional activity test is conducted.
We will discuss the reason for your dog’s referral, history leading up to your dog’s condition or injury, history since condition/injury started, your dog’s treating Vet investigation and/or treatment up until now, any current medications/supplements, your dog’s current diet, current exercise, confinement, any previous or current rehabilitation, your current home set up – floor surfaces, your dog’s previous and current physical capabilities (jumping up, stairs, car, ease of toileting, previous exercise), along with any file documentation sent over from treating Vet/Specialist.
Your goals and desired outcomes you might have for your dog will also be discussed.
After these assessments have been completed, your dog is invited to explore the FIDO HYDRO facilities to get familiar with the surroundings and especially the underwater treadmill.
Your dog will be encouraged to get into the underwater treadmill, at their own pace and if it is possible, your dog will have their first session; but this is not at all forced and will be completely when your dog feels comfortable.
As part of the Owner Waiver 7 Release form it includes the right for FIDO HYDRO to share pictures/videos of patients within FIDO HYDRO social media and website.
Staff will record sessions which can be sent directly to Owners and Patients treating Vet/Specialist.
Session notes will be added to FIDO HYDRO files, including session times, speed, notes of any changes, witnessed/experienced since last session.
Vet/Specialist will be sent regular updates.
Limitation of Liability
To the maximum extent permitted by law, Fido Hydro shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from the use of our services, products, or website. All rehabilitation treatments are provided based on veterinary referral and owner consent. Outcomes may vary depending on individual patient conditions, and no guarantees are made regarding results.
Additional policies for online purchases
For shipping, refunds, returns, and customer service related to our online store, please view our webstore policies
Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising in connection with this website, our services, or products shall be subject to the exclusive jurisdiction of the courts of Victoria.
Intellectual Property
All content on this website—including text, graphics, logos, images, videos, and downloadable materials—is the property of Fido Hydro or its licensors and is protected under Australian copyright law. You may not reproduce, distribute, modify, or publicly display any content without prior written permission. Use of our branding or materials for commercial purposes is strictly prohibited.
Privacy Policy
- Overview
Fido Hydro is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information.
- What Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and postal address
- Your dog’s name, breed, medical history, and referral details
- Booking and appointment information
- Purchase and payment details from our online store
- Any correspondence or feedback you provide
- Images or videos of your dog during treatment (with consent)
We may also collect non-identifiable information such as browser type, device information, and website usage statistics via cookies or analytics tools.
- How We Collect Information
We collect personal information through:
- Online booking forms and referral submissions
- Purchases made via our Square store
- Email, phone, or in-person communication
- Social media interactions
- Website analytics and cookies
- Why We Collect Your Information
We collect your information to:
- Schedule and manage rehabilitation appointments
- Process product orders and payments
- Communicate with you about your dog’s treatment or your purchases
- Share session updates with your dog’s treating vet or specialist
- Improve our services and website functionality
- Comply with legal obligations
- Disclosure of Information
We may share your information with:
- Your dog’s treating veterinarian or specialist (with your consent)
- Payment processors (e.g., Square) for order fulfillment
- Service providers who assist with website hosting, analytics, or communications
- Legal authorities if required by law
We do not sell or rent your personal information to third parties.
- Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. This includes secure digital storage, password protection, and limiting access to staff who need the information to perform their duties.
- Access and Correction
You may request access to your personal information or ask us to correct inaccurate details by contacting us at info@fidohydro.com. We will respond within a reasonable timeframe.
- Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your experience and collect usage data. You can adjust your browser settings to refuse cookies, but this may affect site functionality.
- Third-Party Links
Our website may contain links to third-party sites (e.g., Square store). We are not responsible for the privacy practices of these sites and encourage you to review their policies.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
- Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact: 📧 info@fidohydro.com 📞 +61 448 744 558 📍 89 Humffray Street North, Ballarat East, VIC 3350